Throughout our years of operation we have learnt a thing or two about how to address and solve an extensive range of IT problems. Whatever your IT requirements are we may be able to help. By taking up a service with us you are given access to our unique Help Desk which enables you to gain both software and diagnostic advice.
We provide both technical support and hardware support. Most problems that crop up are software related and can be resolved remotely, either by phone or online through remote access.
Remote technical support is provided via telephone, or remote control software, which enables Edge IT Systems Support to provide online desktop support by dialling into your system to provide diagnostic support and problem resolution. This system has proven to be very effective and efficient. This is designed as a fully secure method, whereby our support team will only access your systems on your approval and you have the ability to see what they are doing on your computer.
We respond to any logged problem within a four-hour period during normal office hours. If subsequent action is required, this will be arranged by mutual agreement.
Edge IT Systems techincal support covers software support, and diagnostic support for hardware. If an item of hardware is diagnosed as faulty, the standard options are:
- Refer to manufacturer’s warranty, if still valid.
- Cover in advance with hardware support contract – Edge IT Systems are happy to quote separately for this.
- Ad hoc repair and maintenance by Edge IT Systems or third party. Edge IT Systems would quote, or cost on the basis of time taken (payable at our published rates) and materials used or supplied.
- Diagnosis of problems
- Configuration of your PC/network
- Liaison with third parties, engineers etc.
- Installation of software
If you would like to find out more about our IT Desktop Support service please contact us.