The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data centre: Primary | Normal | ||
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Weekly | 02:30 to 05:30 | Thursday | |
| Scheduled | Nothing planned. | ||
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unexpected | 02/04/20 11:06 to 11:50 12:15 to 13:10 |
Thursday | Slowness experienced on VM151TS and VM152TS resulting in sessions being frozen. 11:44 both session host servers rebooted. 13:00 rebooted gateway server and all 3 session host servers. |
| Unexpected | 15/03/20 09:15 to 09:20 |
Sunday | Remote Desktop gateway server rebooted as Help Desk unable to view live connections. |