The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data centre | Normal | Currently EDGE data centre in Coventry | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unexpected | 27/05/20 14:07 to 14:34 |
Wednesday | RemoteApps running slow. Service restarted 14:25 |
| Unexpected | 26/05/20 11:05 to 14:12 |
Tuesday | RemoteApps running slow. Service restarted 11:35 |
| Unscheduled maintenance | 23/05/20 21:08 to 21:57 |
Saturday | Epitaph SQL database server down for essential maintenance. |
| Scheduled | 16/05/20 06:47 to 06:52 |
Saturday | No service for 5 minutes whilst network switches rebooted. |
| Scheduled | 30/04/20 05:00 to 07:29 |
Thursday | Data centre offline whilst final Microsoft update installed on primary host server. |