The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data centre | Normal | Currently EDGE data centre in Coventry | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unexpected | 05/10/20 09:25 to 10:20 |
Monday | Slowness experienced on new VM154TS |
| Unexpected | 30/09/20 10:23 to 11:15 |
Wednesday | Slowness experienced on VM151TS. Restarted due to high CPU |
| Unexpected | 29/09/20 12:12 to 15:12 |
Tuesday | Slowness still experienced on VM151TS. Restarted due to high CPU |
| Unexpected | 29/09/20 10:52 to 11:56 |
Tuesday | RemoteApps service restarted due to high CPU on terminals servers. |
| Unexpected | 27/09/20 17:45 to 18:00 |
Sunday | RemoteApp and all portals unavailable as a result of a disaster recovery drill. |