Status

The current status of the software as a service is:

Service Component Status Comment
Data centre that is operational Normal
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Maintenance is scheduled as follows:
Type of Maintenance Period   Comment
Weekly 05:00 to 05:30 Thursday
Scheduled Non planned
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unexpected 29/12/19
09:30 to 10:00
Sunday Microsoft Connection Broker issue.
Unexpected 22/12/19
17:55 to 18:35
Sunday 0.4% packet loss. No problem since 18:35.
Internet service provider (ISP) have detected problem and are working on a solution as below:

24/12/19 09:40 ISP confirmed that problem resolved.

 

We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable