The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data centre | Normal | Currently EDGE data centre in Coventry | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unexpected | 14/01/21 05:30 to 07:20 |
Thursday | Remote Desktop Services gateway down after scheduled restart. No access to Epitaph or AdvantEDGE, but web portals operational. |
| Unexpected | 05/01/21 13:43 to 14:51 |
Thursday | Issue with reports running slow. |