The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | Currently EDGE data centre in Coventry | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 07:42 to 09:26 05/10/21 | Tuesday | RemoteApps users connecting to server 153 operational, but users connecting to server 152 unable to open applications. Standby server 154 deployed instead of 152. 23:40 server 152 operational after resetting email facility damaged as a consequence of yesterday’s problem. |
| Unscheduled | 11:17 to 12:44 04/10/21 | Monday | Security certificate problem prevented access to Remote Desktop Services and portals. Users already logged onto Remote Desktop Services could operate. Portals operational from 12:34. |
| Unscheduled | 10:39 to 10:50 05/09/21 | Sunday | Epitaph down for extra database server maintenance. |
| Unscheduled | 13:10 to 13:20 17/07/21 | Saturday | RemoteApps down for essential gateway and SQL server maintenance. |
| Unscheduled | 22:50 to 22:55 17/07/21 | Saturday | Epitaph down for essential SQL server maintenance. |