The current status of the software as a service is:

Service Component Status Comment
Data centre Normal Currently EDGE data centre in Coventry
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Daily 00:40 to 00:55 Daily EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted.
Daily 01:00 to 06:00 Daily AdvantEDGE and Epitaph updates released. Users logged on will not receive updates.
Weekly 04:45 to 05:30 Thursday Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unexpected 05/10/20
09:25 to 10:20
Monday Slowness experienced on new VM154TS
Unexpected 30/09/20
10:23 to 11:15
Wednesday Slowness experienced on VM151TS. Restarted due to high CPU
Unexpected 29/09/20
12:12 to 15:12
Tuesday Slowness still experienced on VM151TS. Restarted due to high CPU
Unexpected 29/09/20
10:52 to 11:56
Tuesday RemoteApps service restarted due to high CPU on terminals servers.
Unexpected 27/09/20
17:45 to 18:00
Sunday RemoteApp and all portals unavailable as a result of a disaster recovery drill.


We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable