Status

The current status of the software as a service is:

 

Service Component Status Comment
Data centre: Primary Normal
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Weekly 02:30 to 05:30 Thursday
Scheduled Nothing planned.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unexpected 02/04/20
11:06 to 11:50
12:15 to 13:10
Thursday Slowness experienced on VM151TS and VM152TS resulting in sessions being frozen. 11:44 both session host servers rebooted. 13:00 rebooted gateway server and all 3 session host servers.
Unexpected 15/03/20
09:15 to 09:20
Sunday Remote Desktop gateway server rebooted as Help Desk unable to view live connections.

 

We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable