Working from home during COVID-19 outbreak, use Microsoft Teams for £0

Whilst many of us are working from home for the foreseeable future, you can use Microsoft Teams to chat, video call and collaborate with your colleagues.

Here at EDGE IT, we use Microsoft Teams, and we have now dispersed our staff to work from home from Monday 16th March. We will be answering calls as normal on 02476 667337 using the VOIP app from Telavox, and we will be keeping in regular touch with one another via chat and scheduled video conference calls using Microsoft Teams.

The free subscription for Microsoft Teams is enough to help you through the COVID-19 outbreak and details are below:

If you need any assistance, please contact our Help Desk and we can assist you at our normal, service on demand rate, or, if you have an IT support contract, there is no extra charge.

Best regards


AdvantEDGE & Epitaph – Coronavirus Advice and Planning

With the recent floods and the ongoing health risk caused by the Coronavirus, we just wanted to remind all users of the ability to logon to RemoteApps from home using your personal computer either windows or mac, tablets and mobiles.

One of the many benefits of your software being hosted through the data center in EDGE IT, is it that it gives you complete control and flexibility in where you choose to access you work. By using Microsoft RemoteApps, you can quickly and easily logon as though you were in the office.

We strongly recommend that with the increased threat of Coronavirus that you take steps to allow you to access AdvantEDGE and Epitaph from your personal devices.

To create the “EDGE IT RemoteApps” icons on your desktop computer, click and run the following link:

If you would like to access RemoteApps from either your Mac, tablet or mobile please follow the attached ‘RD Client for Access….’ pdf.

When prompted please select the Run or Install option, and this will then install the icon onto your desktop.

Alternatively create a shortcut to open the following web page:

Please note: As RemoteApps is a Microsoft solution we recommend Microsoft’s Internet Explorer instead of Chrome or other web browsers.

Locate either of the following prompts at the top or the bottom of the screen to install the “Remote Desktop Services Web Access” add-on and click the “Allow” button:

When prompted please login with the same details that you use in the office

When you open your 1st application the following warning message will be displayed:

You need to tick the box that says “Don’t ask me again…..”, click “Connect” and then after about 20 seconds of the following message, the application will open.

By following these simple instructions you will be able to fully logon to RemoteApps with access to your local printers made available to you.

Further to this if you use Microsoft Office 365, you will also be able to access Outlook, OneDrive and SharePoint by logging into with your email address and password.

If your office needs to be closed, it is worth speaking with your telephones provider to see whether they can divert the office number to mobile numbers. We would suggest this is thought about sooner rather than later and have procedures and protocols written down in advance for if and when, you have to implement such events.

If you have any further questions or queries, please either email or call our helpdesk on 02476 667 337.

Best regards


Running a cemetery using Epitaph – Hints & Tips


Hello, let me introduce myself to those who do not know me. My name is Ian Quance and I joined Edge last year having been involved in cemetery management at all levels for twenty years. I used Epitaph myself for many years to manage three busy cemeteries, this has given me an appreciation greater than just the software which is now a resource for you to draw on. Whilst I was lucky enough to work for relatively large authorities that gave me the opportunity and time to train for the job I had to do, I have always understood that the vast majority of people in my position are not so lucky.

The average cemetery in England and Wales is small and only carries out a few interments a year. Those who have to manage them also have to carry out many other jobs at the same time and are often left worried that they are running the cemetery properly. In the information below, I hope to offer a few tips to make life easier and help you get the best out of your Epitaph.

For instance:

There is a certain amount of information that you are legally required to record for each burial: the burial register number; the date of burial; the name of the deceased in full; their age; their last address; the grave or vault number and the signature of person ‘directing or making entry’.

The signature is an interesting one as most records are now kept on a computer. On the ‘grave’ page of Epitaph there is a small box ‘Person making entry’ which many people ignore. This is the box that provides the signature when you print out your statutory record and must be filled in, otherwise your statutory record is incomplete. For many years, I just put my initials in there, not realising its importance. If you work alone you can fill in your own name. If you are a manager, I would recommend checking all entries before they are numbered and entered into the register; be the gateway between ‘accepted’ and ‘checked’ applications. Your staff will then know that it is safe to number and finalise each booking.

Whilst I’m on that subject, how you use the booking status is up to you but generally, best practice is to leave a booking as ‘provisional’ until you have all of the paperwork, ideally 72 hours before the interment, ‘accepted’ once you have the paperwork, ‘checked’ once the funeral is over and all possible details have been entered (see above), ‘numbered’ is automatic once you have entered the interment into the register. Return once more and ‘confirm’ the entry and it will disappear from your booking status list.

These days we normally gather far more information about the deceased than we are required to by law. It is well worth reviewing your application form to ensure that the information can easily be transferred from paper to Epitaph. I’ve put an example of a complete application form here that you are free to adapt to your own needs. It contains an essential data protection statement. Information such as occupation may seem unnecessary but it’s an extra detail that genealogists will be keen to see in centuries to come.

Use the ‘place of death’ drop down list to record places where death often occurs; hospitals, retirement homes, hospices and so on. If you include ‘home address’ as an option, you can fill in the details below without generating a huge list in the ‘place’ field.

We’ve included an ‘actual depth’ field alongside the grave depth field; you may order a double grave but when it comes to reopening a grave, your gravedigger will want to know the exact depth to which they can safely dig. Grave-digging doesn’t always go to plan. Before back-filling starts, it is an easy task to measure the distance from the top of the coffin to the surface and record it here.

In the next few months I’ll be looking at how all our clients are using the system; I’ll either email you directly if I see specific problems or report back here with more general issues. In the meantime, you can reach me via email – or and by calling the office on 024 7666 7337.