At Edge IT Systems we pride ourselves on giving a professional service to provide you with peace of mind when it comes to running the IT aspect of your Council or business. Our business philosophy is to deliver a friendly, ethical service to ensure you get the best possible value for money. We provide impartial advice to ensure you get the best out of your existing IT set-up. We aim to provide a service that ensures you get the maximum return on investment by utilising your IT set-up to effectively support your business. Have a look at some of our tried and test services we can provide.
IT Support Packages
Edge IT Systems Support takes the weight off your shoulders and provides you with peace of mind. Our support allows unlimited access to the technical support Help Desk for software and diagnostic advice. Most problems are software related and can be resolved remotely, either by phone or online through remote access.
Remote technical support is provided via telephone, or remote control software, which enables Edge IT Systems to provide on-line technical support by controlling your system remotely, to provide diagnostic support and problem resolution. This proves very effective and efficient. This is designed as a fully secure method, whereby our support team will only access your systems on your approval and whilst you can see what they are doing on your computer.
Response rates to any logged problem should be within a four hour period during normal office hours. If subsequent action is required, this will be arranged by mutual agreement. Edge IT Systems has a choice of IT Support agreements to suit specific requirements and budgets
Annual IT Support
Pre paid Monthly & Annual IT Support has the following benefits
- Fixed cost
- Control over their IT support costs
- Helps in the budgeting process
- Priority service
- Remote support with on site options
- Defined service levels
- Monitoring software and antivirus included
Contract IT Support
Contract IT support has the following features and benefits
- Pre-paid time available in 10 hour blocks
- Cost control
- Usable for remote or on site support
- Time drawn down by the minute
- Priority given over ad hoc support
- Low on site rate
Ad hoc IT Support
Ad Hoc support has the following benefits
- Remote or on site support
- Payable by the hour
EDGE IT Systems
EDGE IT Systems also provides IT solutions to businesses located within the Coventry and Warwickshire region. With our integrated IT support services structure we can provide diverse IT business solutions at very competitive prices. We have a variety of different IT support packages to cater for an array of IT business related issues across the UK. Our infrastructure enables us to work either remotely or send out an engineer to visit you directly. We provide an ethical, friendly service to ensure you get excellent value for money.
If you would like to find out more about our packages or to find out about a pricing arrangement contact us for further information.