AdvantEDGE Service Manager provides clarity for your services by enabling the management and analysis of jobs and timesheets for multiple members of staff.

Main features provided

  • Paperless administration includes outbound email, photographs, and attachments
  • Manage tasks, projects, faults, and problems as jobs
  • Manage, track and progress issues reported by the public
  • Outstanding jobs are scheduled and completed when finished
  • Sub jobs enable main job to be divided into stages and allocated to staff
  • Staff manage their time using timesheets for each job
  • Email templates for different activities
  • Comprehensive reporting
  • Print blank time sheets for manual completion
  • Report on the annual salary cost of activities
  • All reports are easily previewed, printed, exported to PDF or Word, and emailed directly to recipient
  • Integrates with AdvantEDGE Facilities module
  • Staff rosters are recorded in timesheets in Service Manager

Future Development

  • Integration with AdvantEDGE Admin+ module to manage actions by creating jobs for each action, allocating staff and monitoring progress
  • Service Manager App for staff working outside the office to manage their jobs and record timesheets
  • Report IT portal to enable public to report problems via the council website

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