AdvantEDGE Service Manager provides clarity for your services by enabling the management and analysis of jobs and timesheets for multiple members of staff. Click Here to download an information sheet on AdvantEDGE Service Manager

Main features provided

  • Paperless administration includes outbound email, photographs, and attachments
  • Manage tasks, projects, faults, and problems as jobs
  • Manage, track and progress issues reported by the public
  • Outstanding jobs are scheduled and completed when finished
  • Sub jobs enable main job to be divided into stages and allocated to staff
  • Staff manage their time using timesheets for each job
  • Email templates for different activities
  • Comprehensive reporting
  • Print blank time sheets for manual completion
  • Report on the annual salary cost of activities
  • All reports are easily previewed, printed, exported to PDF or Word, and emailed directly to recipient
  • Integrates with AdvantEDGE Facilities module
  • Staff rosters are recorded in timesheets in Service Manager

Future Development

  • Integration with AdvantEDGE Admin+ module to manage actions by creating jobs for each action, allocating staff and monitoring progress
  • Service Manager App for staff working outside the office to manage their jobs and record timesheets
  • Report IT portal to enable public to report problems via the council website
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